Effective Date: This Notice was last updated on June 24, 2024.
This Privacy Notice applies to all visitors to Radial websites (“you”) and outlines your privacy rights regarding our collection, use, disclosure, retention, and protection of your personal information when you visit our website, regardless of your location. It also explains your choices regarding the use, access, and correction of your personal information as provided by applicable law. This Notice applies to all Radial Sites where it is displayed or referenced (collectively, “Sites”), including access via mobile devices. We recommend reading this Notice in full to understand how Radial processes and protects your data. If you are a customer of one of Radial`'`s clients, please refer to the “Consumers of Radial`'`s Clients” section below.
By using the Sites, you expressly consent to the terms of this Privacy Notice, including the use of tracking technologies by Radial and our business partners. If you do not agree with this Privacy Notice, please refrain from using the Sites.
In this Privacy Notice, we use the terms “personal information” or “personal data” interchangeably to refer to any information relating to an identified or identifiable individual. This includes data such as your full name, email address, mailing address, IP address, or other identifiers like business contact information. We do not consider information to be personal data if it has been anonymized so that it can no longer be used—alone or in combination with other data—to identify a specific person.
We regularly review this Privacy Notice and may update it at any time by posting the revised terms on this Site. Amendments will take effect immediately upon posting, unless the changes are material. For material changes, we will notify you via email (to the email address you provided) or through a prominent notice on this Site before the changes take effect.
Radial may collect, use, store, and transfer the following categories of information about you:
We do not collect any Special Categories of Personal Data, such as details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, criminal convictions, trade union membership, health, or genetic and biometric data.
We (including all members of the Radial corporate family) use the information collected on our Sites to contact you, provide requested information, and improve our services for our clients. This includes:
You may voluntarily provide Identity Data or Contact Data (e.g., name, address, phone number, email). We also collect Technical Data and Usage Data as you navigate our Sites, which may include general location data, IP address, browser type, ISP, referring/exit pages, operating system, date/time stamp, clickstream data, device data, and cookie or pixel tag data. We may use non-personal or aggregated information for statistical analysis, research, and other purposes.
Certain forms on our Sites may request Contact Data and Profile Data (e.g., username, email, phone number, company information). Completing these forms is voluntary but may be required to access certain services. We may also conduct voluntary surveys to improve service quality and customer satisfaction, treating all collected data with the same respect as outlined in this Notice.
We collect personal information through surveys, forms, and automatic technologies (e.g., web beacons, cookies) on our Sites. We only collect contact information (e.g., name, address, phone number, email) if you provide it voluntarily. If you opt into marketing messages, we may use log files, cookies, or web beacons to track open rates and click behavior to enhance the relevance of our communications.
We use cookies and similar tracking technologies (e.g., web beacons, tags) to analyze how visitors use our Sites. Cookies are small data files stored on your browser or device to identify you, customize content, and enhance your experience. These technologies help us:
We use both first-party and third-party cookies, as well as temporary and persistent cookies. Third-party cookies may be used for analytics and advertising purposes. These technologies do not collect contact information (e.g., name, address, phone number, email) but may collect identifiers considered personal information under certain regulations. You can manage cookie settings in your browser, though disabling cookies may affect site functionality. For more details, check your browser`'`s “Help” resources.
If you are in the UK or EU, please refer to our separate Cookie Policy for more information, available upon request.
California law requires us to disclose our response to Do Not Track (DNT) signals. As there is no industry or legal standard for recognizing or honoring DNT signals, we do not currently respond to them.
We use the information we collect to improve our services, enhance user experience, communicate with clients, market our services, and operate the Sites. Specific purposes include:
Any non-personally identifiable material, suggestions, ideas, or other communications you submit to our Sites (“User Communications”) will be considered non-confidential and non-proprietary.
We retain your personal information only as long as necessary for our operations and the purposes outlined in this Notice. We may retain data from closed accounts to comply with legal requirements, prevent fraud, collect fees, troubleshoot issues, assist with investigations, or take other legally permitted actions. Retention periods are determined based on the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal, regulatory, tax, or accounting requirements.
Personal information no longer needed for the identified purposes will be destroyed, erased, or anonymized for research or statistical purposes, in which case we may use this anonymized data indefinitely without further notice.
You have choices regarding how we use your personal information for communication, marketing, and advertising.
We may partner with third parties to manage advertising on other sites. These partners may use cookies or similar technologies to provide interest-based advertising based on your browsing activities. They may collect information about your visits to our Sites, other websites, and your interactions with our ads and communications. In some jurisdictions, we will only engage in interest-based advertising if you opt in.
To learn more about this practice and your choices, you can explore resources provided by organizations like the Network Advertising Initiative, the Digital Advertising Alliance, AdChoices (Canada), or the European Interactive Digital Advertising Initiative. To opt out of interest-based advertising, please adjust your browser settings or contact us for assistance. Note that you will still receive generic ads.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with data from other sources to improve and personalize our services or content.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at privacy@radial.com. You cannot opt out of operational emails, which are necessary for non-promotional purposes. Opting out of marketing messages does not affect personal data provided for other services.
We may share your personal information with affiliates, business partners, and vendors for the purposes outlined in the “Use” section. We may also disclose information to:
We may share aggregate, non-personally identifiable information with third parties. If you use public forums (e.g., bulletin boards, chat rooms, blogs) on our Sites, any personal information you submit becomes publicly available and may be used by others. We are not responsible for information you choose to share in these forums.
We store and process your personal information on our servers in the US and other locations where our facilities operate. We implement reasonable technical and administrative security measures, including firewalls, data encryption, physical access controls, and information access authorization, to reduce risks of loss, misuse, unauthorized access, disclosure, and alteration. However, no system is 100% secure, and we cannot guarantee the absolute security of your information. If you have concerns about the security of your data, please contact us at incorporatedradial@gmail.com.
Our Sites are not intended for children under 13. We do not knowingly collect personal information from users in this age group without verifiable parental consent. If you believe a child has provided us with personal information, please contact us at privacy@radial.com, and we will investigate and delete such data from our systems.
Minors under 18 may request deletion of their personal information by contacting us. While we make reasonable efforts to comply, deletion may not remove data from all systems.
This Privacy Notice applies only to information collected by Radial Sites. We are not responsible for the privacy practices of third-party sites linked from our Sites. We recommend reviewing the privacy policies of any external sites before sharing personal information.
California law allows residents to request information about our disclosure of personal information to third parties for direct marketing purposes during the preceding year. This request is free and can be made once annually by writing to us at the address below. California residents may also request deletion of their personal information in certain circumstances.
To exercise these rights, contact us at privacy@radial.com, providing your full name, email address, and a description of your relationship with Radial (e.g., job applicant, client representative). Without this information, we cannot process your request. We are unable to process requests from consumers of our merchant clients; such requests must be directed to the applicable merchant client.
Radial does not sell personal information of California residents collected through our Sites to unaffiliated third parties under the California Consumer Privacy Act.
If Radial acts as a data controller, you may have the following rights regarding your personal information:
To exercise these rights, contact us at privacy@radial.com with your full name, email address, and a description of your relationship with Radial. We may request additional information to verify your identity. There is usually no fee to exercise these rights, but we may charge a reasonable fee or refuse to comply if your request is unfounded, repetitive, or excessive. We aim to respond within one month, though complex requests may take longer, and we will keep you updated.
You may also file a complaint with the applicable data protection authority, such as the UK`'`s Information Commissioner`'`s Office. We encourage you to contact us first to resolve any concerns.
Canadian residents who have provided information directly to Radial on the Sites may request access to or correction of their personal information, subject to certain exceptions. You may also limit or revoke consent for the use of your personal information. To submit a request, email us at privacy@radial.com.
Our Sites are primarily hosted and operated in the United States. If you access the Sites from outside the US, your information may be transferred to, stored, and processed in the US or other countries in accordance with this Privacy Notice. Data protection laws in these jurisdictions may differ from those in your country and may be less comprehensive. Your information may also be subject to lawful access by government authorities in those jurisdictions. By using the Sites or providing personal information, you consent to this transfer.
For transfers outside the EEA or UK to countries without adequate data protection laws, we will comply with transfer restrictions, such as executing appropriate agreements and implementing required safeguards to protect your data.
Radial provides services to business clients (“Clients”) that facilitate services for their customers (“Consumers”). When processing personal data collected from Consumers, Radial acts as a service provider or data processor, except in the case of payment fraud prevention (see below). We access Consumer data (e.g., Identity Data, Contact Data, Transaction Data, financial data) to fulfill orders, provide customer care, process payments, and perform related services. This use is governed by our agreements with Clients, not this Privacy Notice.
If you are a Consumer of one of our Clients and wish to access, correct, amend, or delete your personal data, or if you no longer wish to be contacted by a Client using our services, please contact the Client directly.
For payment processing services related to ecommerce orders placed with our Clients, Radial is required by law and credit card associations to prevent payment fraud. In these cases, Radial acts as a data controller, collecting additional data (e.g., via pixel tags on a Client`'`s website) and sharing or acquiring data with third parties to verify payment information validity.
If you have questions, complaints, or need this Privacy Notice in another format, please contact us at:
Email:incorporatedradial@gmail.com
Phone:+16152748493
Privacy Manager
Radial, Inc.
935 First Avenue
King of Prussia, PA 19406
United States
